service

Companies Roll Back Artificial Intelligence in Customer Support as Errors and Costs Mount Trade Republic and other firms are reversing artificial intelligence in customer service after bots created delays, extra …

Statutory health insurance reform passed by Bundestag after turbulent debate Germany’s Bundestag approved a statutory health insurance reform on July 10, 2026, after a heated session that underscored political urgency …

Heatwaves drive surge in demand for air conditioners in Germany, causing stockouts and installer backlogs Air conditioners in Germany are experiencing a sharp rise in demand as recent heatwaves push …

Tipping Culture Tested as Cafés Ask Card-Paying Customers for 10–20% Surcharge Cafés now prompt card customers to add 10–20% before purchase, reigniting debate over tipping culture, service value and who …

Westnetz customer service crisis deepens as regulator flags systemic IT failures Bundesnetzagentur warns Westnetz customer service crisis stems from a troubled SAP-led IT migration, leaving some suppliers unpaid and meter …

Germany heating law reform faces constitutional doubts after Bundestag report A Bundestag Scientific Service opinion warns the proposed heating law reform, the so-called Heizungsgesetz or Gebäudemodernisierungsgesetz, may shift emissions burdens …

Uber robotaxis lost items spike highlights operational challenge as AV rides scale Uber robotaxis lost items reported in thousands over the past year, prompting the company to outline recovery steps, …

Legal opinion forces change to Reservist Strengthening Act travel rule, Defence Ministry says A Bundestag legal opinion finds the Defence Ministry’s April 9, 2026 suspension of travel-permission rules likely unlawful, …

Germany’s Reservestärkungsgesetz Sparks Employer Backlash Over Extended Reserve Call‑Ups Germany’s Reservestärkungsgesetz would allow extended reserve call‑ups for former soldiers, prompting employers to seek safeguards and workforce protections. The federal government’s …